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Cancellation Policy:

At Riser Animal Hospital, we prioritize the well-being of your pets and strive to provide exceptional care to all our clients. To uphold the standards of quality care and ensure efficient scheduling, we have implemented the following cancellation policies and procedures:

  1. No-Show Policy: Your scheduled appointment time is valuable to you and other patients in need of care. Failure to attend your appointment without prior notice disrupts our schedule and prevents others from receiving timely treatment. Therefore, a fee may be applied to your account if you miss your appointment without canceling in advance.
  2. Late Cancellation Policy: We value punctuality and respect your time. We provide a 10-minute grace period for late arrivals. However, unforeseen circumstances may arise, necessitating appointment changes. We kindly request that you notify us of any cancellations or rescheduling at least 24 hours in advance. Failure to do so may result in a cancellation fee being applied to your account.
  3. Cancellation Fee: A cancellation fee may be applied depending on the appointment type and the notice provided. This fee helps offset the costs associated with the missed appointment and ensures that our resources are utilized efficiently to accommodate other patients’ needs.
  4. How to Cancel or Reschedule: To cancel or reschedule your appointment, be sure to contact us as soon as possible. You can reach us at (847)673-2520 during regular business hours. Alternatively, you can utilize our online portal for convenient appointment management.
  5. Exceptions: We understand that emergencies or sudden illness may arise, preventing you from attending your appointment. In such cases, please notify us promptly, and we will strive to accommodate your needs without imposing a cancellation fee.

By adhering to these policies, you assist us in maintaining an organized schedule and ensuring that all our patients receive the care they require. We appreciate your cooperation and understanding.

If you have any questions or concerns regarding our cancellation policies, please do not hesitate to contact us. Thank you for entrusting Riser Animal Hospital with your pet’s healthcare needs.