Our heart and love goes out to everyone during this time of uncertainty. As we are sure everyone has heard, Illinois mandated a “shelter in place” effective Saturday 3/21/2020. Veterinary hospitals are deemed essential business. We promise to continue to offer the highest level of service and care to you and your pets.
But we also feel that it is our responsibility to help “flatten the curve.” We are taking extraordinary steps to help keep our team, clients, families, community and patients safe.
Effective Monday 3/23/2020:
- We have decided to reduce our operational hours to Monday-Thursday from 8am-6pm. Our office will close Friday-Sunday to ensure it is properly disinfected.
- We will be separating all doctors and staff into three teams. Each team will rotate working in the hospital, in the hopes of limiting our teams exposure. As much as we hope our team doesn’t get exposed, this process will allow us to keep the hospital operating shall one group be exposed to COVID19 and have to self-quarantine.
- Temporarily will be adding tele-consulting as a service for our existing patients and clients. This option will give you a chance to video chat with one of our DVMs. This service will be available our normal business hours, Monday-Friday 8am-6pm; Saturday 8am-1pm.
- We will continue with our already stringent cleaning protocols and with curbside care.
- We are not scheduling tech visits for “services deemed not crucial.” We have stopped all elective surgical procedures unless a veterinarian deems it as necessary. This will help reserve supplies shall our human hospitals run out.
We have also implemented “curbside care.” At this time, we are still continuing our high level of care but for the safety of our staff and clients we are only allowing staff in the building. The only exception would be euthanasia appointments.
- When arriving for your appointment, do not get out of your vehicle. Call the office and notify the Customer Service Rep that you are here for your appointment.
- Provide us with the pet’s name, your last name, the make and model of your vehicle and reason for the visit or if you are here to pick up food or medication.
- Once the hospital is notified, we will either bring your pet’s food/medication out to your vehicle or an assistant will come to get your pet for their visit.
- Once your pet is in the building, the assistant or DVM will call you for more information regarding your pet’s visit. They will go over their recommendations and if requested give you an estimate for services.
- A Customer Service Rep will then request you pay with a credit card over the phone or you can alert them of your preferred payment option ie: cash or check. The Assistant will then bring your pet out and give you whatever discharge instructions, medications or food prescribed from the visit.
Remember to please stay in your vehicle and follow the assistant’s directions so we can remove your pet from the vehicle as safe as possible.
Please stay safe and healthy! Any questions please feel free to contact us.
Please watch this short video on tele-consulting. Follow us on facebook for more information regarding COVID-19. https://www.facebook.com/riseranimalhospital
The Riser Animal Hospital Team ️